Landlord FAQ

What if there is a problem with my property?


We encourage all our tenants to use our online software, making logging maintenance issues as easy as possible along with having a dedicated maintenance line and 24hr call out for emergencies. All messages go directly to our maintenance manager. They will liaise with your property manager to ensure any works are carried out in accordance with your instructions.




Do you carry out regular inspections on my property?


Yes, your property manager will carry out quarterly inspections and send you a report on condition and outline any non – urgent but necessary repairs required on your property. You will be informed immediately if there are any urgent items needing attention.




How will my tenants pay their rent?


Our tenants have two options when it comes to paying their rent:

  • Standing order

  • Bank Transfer

In extreme cases where tenants may have banking issues, we take payment over Worldpay to ensure your rent is our number one priority.




How and where do you advertise my properties?


We have a number of different online and off-line options for marketing your property. We use some or all of the following depending on the type of property your property advisor will discuss these options in more detail:

  • Right move

  • Zoopla

  • Easy Room Mate

  • Spareroom

  • To Let Board

  • Local Advertsing

Our team of specialists are always happy to help.




Where is the best place in Birmingham to invest?


The truth is that there are a number of right answers. Different strategies work in different areas. There are areas suited to professional HMOs, areas suited to single lets, and areas suited to social housing. We can help point you in the right direction. Please use our contact page and tell us what strategy you are interested in.




What's the difference between Genie Homes and every other agent?


Compliance. This sets us FAR apart in the Birmingham Lettings market. We are yet to come across another agent in the West Midlands that fully understands the complexities of HMO compliance and management. Even then, knowing is one thing, but having the systems in place to effectively carry out your lawful duties is another. We take our responsibility seriously and cover all bases so that you don't have to. We will not take a property on that is not fully compliant, but we;ll help you get there. Do not cut corners on compliance! It will end up costing you THOUSANDS. Make sure your agent has the right information displayed in your property, the right fire fighting equipment, the right testing rota in place and the right inspection procedures. High Street agents simply cannot cover all this without hiring extra dedicated staff. Most do not even try.





0121 285 5105

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