Frequently asked questions

When and how will I get my rent?

We collect rents on the 1st of the month. Statements are prepared between the 2nd and the 5th of the month and we pay you, the landlord, on or around the 6th of the month. Your property manager will send you an email which contains an update on your property and your monthly statement will be attached.

What if there is a problem with my property?

We encourage all our tenants to use our online software, making logging maintenance issues as easy as possible along with having a dedicated maintenance line and 24hr call out for emergencies. All messages go directly to our maintenance manager. They will liaise with your property manager to ensure any works are carried out in accordance with your instructions.

Do you carry out regular inspections on my property?

Yes, your property manager will carry out quarterly inspections and send you a report on condition and outline any non – urgent but necessary repairs required on your property. You will be informed immediately if there are any urgent items needing attention.

How will my tenants pay their rent?

Our tenants have two options when it comes to paying their rent:

  • Standing order
  • Paying direct into our bank account

How and where do you advertise my properties?

We have a number of different online and off-line options for marketing your property. We use some or all of the following depending on the type of property your property advisor will discuss these options in more detail:

  • Right move

  • Zoopla

  • Easy Room Mate

  • Spareroom

  • To Let Board

  • Local Advertsing

Our team of specialists are always happy to help.

0121 285 5105

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